Error Code List (Shoeboxed)

Causes and solutions for error codes that are displayed when saving to Shoeboxed fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg206, B11Cg207, B11Cg210

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg216

Cause

There is a problem with the service provider (server).

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg208, B11Cg211

Cause

The issue may be caused by the following:

  • Connection to the cloud service failed.

  • Communication with the cloud service was disconnected.

  • A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg274

Cause

The cloud service account has been deleted.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

When doing so, specify an account which is available to be used.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Fg013

Cause

Access was restricted because the password was changed.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).