Error Code List (STREAMED)

Causes and solutions for error codes that are displayed when saving to STREAMED fails while using the ScanSnap Cloud in ScanSnap Home are explained below.

B11Cg219

Cause

Uploading of a file other than JPEG was attempted.

Solution

Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg221, B11Cg222

Cause

The cloud service is not authenticated or authorized.

Solution

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).

B11Cg223

Cause: There is a problem with the service provider (server).
Solution: Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

B11Cg224

Cause

The issue may be caused by the following:

Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.

Solution

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.