This website is designed to be used with ScanSnap Home 2.xx.
If you are using ScanSnap Home 3.0 or later, refer to here.
Error Code List (Yayoi)
Causes and solutions for error codes that are displayed when saving to Yayoi fails while using the ScanSnap Cloud in ScanSnap Home are explained below.
B11Ja001
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Ja002
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Ja003
- Cause
-
The maximum size of a file has been exceeded.
- Solution
-
If you scanned a document that was pasted on a sheet or a document that was placed inside a (Carrier) Sheet, remove the document from the sheet or the (Carrier) Sheet and then scan it again.
If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet, remove the document from the sheet or the Carrier Sheet and then scan it again.
B11Ja006
- Cause
-
Failed to upload a scanned image in the cloud service.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Ja007
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.