Error Code List (Yayoi)
Causes and solutions for error codes that are displayed when saving to Yayoi fails while using the ScanSnap Cloud in ScanSnap Home are explained below.
B11Ja001
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.
For details, refer to Modifying the Settings for a Profile (When Using ScanSnap Cloud).
B11Ja002
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Ja003
- Cause
-
The maximum size of a file has been exceeded.
- Solution
-
If you scanned a document that was pasted on a sheet or a document that was placed inside a (Carrier) Sheet, remove the document from the sheet or the (Carrier) Sheet and then scan it again.
If you scanned a document that was pasted on a sheet or a document that was placed inside a Carrier Sheet, remove the document from the sheet or the Carrier Sheet and then scan it again.
B11Ja006
- Cause
-
Failed to upload a scanned image in the cloud service.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Ja007
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.