A "Failed to install ScanSnap Home." Message Is Displayed

A security software may be preventing the ScanSnap Home installation file from running. (Windows)

Use the offline installer and install ScanSnap Home again in the following procedure.

1. Download an offline installer.

   Click [Offline Installer] from here to download it.

2. Stop the security software operations.

   After the installation of ScanSnap Home, restart the security software immediately.

   For details about how to temporarily stop and restart the security software, refer to the manual of the security software that you are using.

   ATTENTION

   • While the security software is stopped, do not perform any operations other than the installation of ScanSnap Home, such as the registration of a ScanSnap account.

3. Start the offline installer to install ScanSnap Home.

Note that, depending on the security software application, the error may not be solved because some of the security software applications may not be able to be stopped completely. In this case, perform the following.

• Perform a clean boot on your computer, and install ScanSnap Home

  For details about performing a clean boot on a computer, refer to the official Microsoft website.

• Uninstall the security software and install ScanSnap Home

  For details about how to uninstall the security software, refer to the manual of the security software that you are using.

Do you have access permission for the [tmp] folder on your computer? (Mac OS)

If you do not have read and write permissions for the [tmp] folder on your computer, ScanSnap Home will fail to install.

Set read and write permissions for the [tmp] folder under the [private] folder on your computer.