The ScanSnap and a Computer Cannot Be Connected via a USB Cable
If the ScanSnap and a computer cannot be connected via a USB cable, check the following:
- 1. Check the ScanSnap
Did you select a profile that was created on another computer or on the same computer by using another user account?
If you selected a profile that was created on another computer or on the same computer by using another user account, you cannot scan documents.
Perform the following to check that the selected profile was created with your user account on the computer that you are using.
If only one profile is displayed on the touch panel, press
to display all profiles.
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Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.
If the main window is not already displayed, refer to To Display the Main Window.
Click
to display the [Edit profiles] window.Select a profile that you want to check from the profile list.
If [You cannot edit profiles created by other users.] is displayed in the [Edit profiles] window, the profile was created on another computer or on the same computer by using another user account.
Select a profile that was created on the computer that you are using, and scan documents.
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Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.
If the main window is not already displayed, click the [ScanSnap Home] icon
in the application list that appears when you click Launchpad in the Dock. Click
to display the [Edit profiles] window.Select a profile that you want to check from the profile list.
If [You cannot edit profiles created by other users.] is displayed in the [Edit profiles] window, the profile was created on another computer or on the same computer by using another user account.
Select a profile that was created on the computer that you are using, and scan documents.
To display only profiles (which were created with the computer that is connected to the ScanSnap) on the touch panel, select [Selected user] or [Connected user] for [Display of profiles] in the [Scanner settings] screen that can be displayed after displaying the [Settings] screen,
For details, refer to Changing Users in order to Display the User's Own Profiles.
Is [Automatic] specified for the USB setting of the ScanSnap?
If [Automatic] is specified for the USB setting of the ScanSnap, the connection between the ScanSnap and a computer may not be able to be established.
Change the USB setting for the ScanSnap to [USB 2.0] in the following procedure:
Press
in the home screen on the touch panel of the ScanSnap to display the [Settings] screen.Press
to display the [Scanner settings] screen.Press [USB] and select [USB 2.0].
- 2. Check the computer
Did you select the ScanSnap that you are using in the [Select a scanner] list in ScanSnap Home?
Make sure that the ScanSnap that you are using is selected in the [Select a scanner] list in the following procedure.
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Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.
If the main window is not already displayed, refer to To Display the Main Window.
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Check that the ScanSnap that you are using is displayed in [Select a scanner].
If another ScanSnap unit is selected, select the ScanSnap that you are using.
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Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.
If the main window is not already displayed, click the [ScanSnap Home] icon
in the application list that appears when you click Launchpad in the Dock. -
Check that the ScanSnap that you are using is displayed in [Select a scanner].
If another ScanSnap unit is selected, select the ScanSnap that you are using.
A USB cable may not be recognized correctly
Check the following:
If you are using a USB hub, whether you can connect the ScanSnap directly to the computer via a USB cable and scan documents
Whether the ScanSnap can perform a scan after it is connected to another USB port on the computer
Whether you can scan documents after unplugging and plugging the USB cable several times from the ScanSnap and the computer
Whether a USB cable has a problem such as damage to the USB terminal part or the cable part
Whether a USB cable that is bundled with the ScanSnap is being used
Errors might occur with the ScanSnap driver (Windows)
Use the recovery tool in the following procedure to recover the connection status of the ScanSnap.
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Display the main window of ScanSnap Home.
For details, refer to To Display the Main Window.
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Select [Settings] in the menu → [Preferences] to display the preferences window.
Select the ScanSnap that you are using from the list of ScanSnap units that is located in [Scanner information] in the [Scanner] tab.
HINTThe [Scanner] tab can be displayed from the ScanSnap Home menu which appears when you right-click the ScanSnap Home icon in the notification area of the taskbar.
For details about ScanSnap Home menus, refer to Icon (Indicator for ScanSnap Connection Status) and Menus.
Click the [Recover] button, and follow the message that appears to solve the problem.
Do you have access permission for the [tmp] folder on your computer? (Mac OS)
If you do not have read and write permissions for the [tmp] folder on your computer, you cannot scan documents.
Set read and write permissions for the [tmp] folder under the [private] folder on your computer.
Is another ScanSnap unit connected to the computer via a USB cable?
If you connect one more ScanSnap unit to a computer via a USB cable while another ScanSnap unit that is connected to the computer via a USB cable already exists, the ScanSnap that you connected cannot be recognized by ScanSnap Home.
Turn off the ScanSnap unit that is not intended to be used.
When the startup mode of ScanSnap iX1600, iX1500, or iX1300 is set to [Fast], the ScanSnap is not turned off even if you close the ADF paper chute (cover). Unplug the power cable from the AC outlet.
If the problem persists, restart the computer and see if the problem is resolved.
However, if the problem still persists, refer to Inquiries Regarding Problems with ScanSnap Home and contact the distributor/dealer where you purchased this product.
Instead of a USB connection, you can also connect the ScanSnap and a computer via Wi-Fi. For details, refer to Wi-Fi Settings.
Instead of a USB connection, you can also connect the ScanSnap and a computer via Wi-Fi. For details, refer to Wi-Fi Settings.