Multifeed

When a multifeed occurs, "U" and "2" display alternately on the function number display panel of the scanner.

Press the [Send to] button on the Operator Panel.

The multifed documents will be ejected.

 

If multifeed errors occur often, check the following flowchart to determine the trouble and prevent future errors.

Do the documents meet the document requirement described in the Operator's Guide "7.2 Document Paper Quality"?	No	Scan documents that satisfy the requirements.
Yes

When multi-feed detection is ON, Are the multifeed detection conditions and paper quality requirements satisfied?	No	Fulfill the "Multifeed detection condition" and "Document quality" of the Operator's Guide.
Yes

Did you fan the document before loading them on the hopper?	No	Fan the documents before loading.
Yes

Has the document just been printed out by a copier or laser printer?	Yes	Fan the document 3 or 4 times to remove any static electricity from the paper.
No

Is the document stack thicker than 50 mm (2 inches)?	No	Reduce the number of sheets, until the thickbess becomes 50 mm (2 inches) or less.
Yes

Is the Pad or the Brake Roller dirty?	Yes	Clean the Pad and Brake roller.
No

Is the Pad or the Brake Roller worn out?	No	Replace the Pad or Brake roller.
Yes

Have you set the document thickness on the Ooperator Panel?	Yes	Set the document thickness to a thicker value. (Refer to "Setting the Paper Thickness")
No

Please contact an authorized FUJITSU scanner service provider or the dealer where you purchased the scanner.