Operation Troubles
This section explains troubles that may occur when the ScanSnap Cloud is used after setup is complete.
- An Error Is Shown When the ScanSnap Cloud Application Is Started.
- Both the ScanSnap Cloud Service and ScanSnap Manager Are Available for Use.
- The ScanSnap Is Not Connected to the Network.
- Authentication for the Cloud Storage Service Fails
- The [Scan] Button and the Wi-Fi Indicator Do Not Light Up in Purple.
- Scanning Does Not Start.
- The Document Is Not Fed Smoothly./Paper Jams Occur.
- Scanning Stops Once.
- The [Scan] Button Was Lit in Orange during a Scan.
- A Document Was Jammed in the ScanSnap during a Scan.
- A Multifeed Was Detected during a Scan.
- Documents Become Dirty.
- The Document Is Damaged.
- Abnormal Noise Is Generated from the ScanSnap.
- The Image Is Not Saved in a Cloud Storage Service.
- The Carrier Sheet Is Not Fed Smoothly.
- Part of the Image Appears Missing. (Carrier Sheet)
- Vertical Streaks Appear in the Image.
- Moire (Striped Pattern) Is Noticeable in the Image.
- The Scanned Image Is out of Alignment or Distorted.
- The Image Is Skewed.
- Part of the Image Appears Missing./Slant Lines Appear on the Image.
- The Image Is Wider than the Scanned Document.
- The Text on the Scanned Image Is Not Readable.
- Text on an Image Is Not Recognized Correctly.
- A File Name Is Not Extracted Correctly
- The Lines in the Image Are Blurred.
- Some Pages Are Deleted Even Though They Are Not Blank.
- Failed to Change the File Name.
- An Image Cannot Be Converted into a Searchable PDF file.