Troubleshooting
This section explains how to troubleshoot problems that occur when you use ScanSnap Home with ScanSnap Manager installed as the scanner driver to operate the scanner.
Customer Support
Troubles Related to Installation
- Installation Has Stopped/Installation Is Not in Progress
- A Message Is Displayed, Indicating That This Product Is Already Installed on Your Computer
- A "Failed to install Microsoft .NET Framework X.X." Message Is Displayed (Windows)
- A "You do not have write authority for the data storage folder." Message Is Displayed
- A "Failed to install ScanSnap Home. Do you want to delete the downloaded data?" Message Is Displayed (Windows)
- A "Failed to install ScanSnap Home." Message Is Displayed
- A "Failed to install Microsoft Visual C++ 20XX Redistributable" Message Is Displayed (Windows)
- A "The specified destination folder is set with a hidden attribute." Message Is Displayed (Windows)
- A Message Is Displayed, Indicating that Uninstallation Failed (Windows)
- A "Windows Update is running" Message Is Displayed (Windows)
Troubles Related to License Authentication and ScanSnap Account (ScanSnap Home 2.9 or Earlier)
- Did Not Receive a Notification E-mail with a Confirmation Code (ScanSnap Home 2.9 or Earlier)
- Failed to Register a ScanSnap Account (ScanSnap Home 2.9 or Earlier)
- A Message Is Displayed, Indicating That a License Cannot Be Activated When You Start Up ScanSnap Home (ScanSnap Home 2.9 or Earlier)
- A Message Is Displayed, Indicating That the Number of Devices Has Reached the Maximum Amount (ScanSnap Home 2.9 or Earlier)
- A Message Is Displayed, Indicating That You Cannot Sign In with the ScanSnap That You Are Currently Using (ScanSnap Home 2.9 or Earlier)
- You Cannot Sign In with a ScanSnap Account (ScanSnap Home 2.9 or Earlier)
- A Message Is Displayed, Indicating That a License Cannot Be Activated When You Sign In on the Preferences Window (ScanSnap Home 2.9 or Earlier)
- A Message Is Displayed, Indicating That the License Activation Was Not Completed Successfully When You Signed In on the Preferences Window (ScanSnap Home 2.9 or Earlier)
- Did Not Receive a Notification E-mail for Resetting the Password (ScanSnap Home 2.9 or Earlier)
- Unsure Which Confirmation Code to Use Since Notification Multiple E-mails with Confirmation Codes Were Received (ScanSnap Home 2.9 or Earlier)
- Two-Factor Authentication Does Not Work for the ScanSnap Account (ScanSnap Home 2.9 or Earlier)
Troubles Related to Actions of ScanSnap Home
- ScanSnap Home Does Not Start or Cannot Be Used
- A Message Is Displayed, Indicating that the Procedure Entry Point Cannot Be Found (Windows)
- A Message Is Displayed, Indicating That You Do Not Have Access Permission for a Folder or File or a Message Is Displayed Prompting You to Check Whether Access Permission for a File or Folder Has Been Set (Mac OS)
Troubles Related to Application Linkage
Troubles Related to Search
Troubles Related to Content Data Record Management
- You Do Not Know the Save Destination for Scanned Images
- Files That Were Worked on in File Explorer or Finder Do Not Appear on the Main Window
- The Scanned Image Cannot Be Opened
- Making Corrections in Content Information Corrects Content Information for Existing Content Data Records Automatically
- A Message Is Displayed, Indicating That the Recognition Process Could Not Be Performed When You Convert Images into Searchable PDF Files