The ScanSnap Is Not Connected to the Network (When Using ScanSnap Cloud)
If the ScanSnap is not connected to the network (connecting to the ScanSnap Cloud server fails), check the following:
If an orange exclamation mark (
) is displayed in the [Scan] button on the touch panel or in the scan window of ScanSnap Home, press . The details of the error are displayed.
Is the Wi-Fi indicator lit or flashing in orange?
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The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.
Move the ScanSnap and the wireless access point to different locations.
Move the ScanSnap closer to the wireless access point.
Move the ScanSnap and the wireless access point away from the following items:
- Obstacles that may block the signal (for example, walls and metal boards)
- Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices
Change the direction of the ScanSnap.
Also, communication in certain wireless channels may become unstable due to signal interference such as noise.
Change the value of the wireless channel on the wireless access point.
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Use ScanSnap Wireless Setup Tool to check whether the default Wi-Fi settings are restored.
For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.
When using the ScanSnap iX1300, you can connect the ScanSnap and the computer or the mobile device via Wi-Fi in Direct Connect mode without a wireless access point.
When using the ScanSnap iX100, you can connect the ScanSnap and the computer or the mobile device via Wi-Fi in Direct Connect mode without a wireless access point.
For details, refer to the ScanSnap Wireless Setup Tool Help.
For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.
Is a static IP Address set to the ScanSnap?
When a static IP address is set to the ScanSnap, the ScanSnap cannot link with a cloud service.
Change the settings to obtain an IP address automatically by using ScanSnap Wireless Setup Tool.
For details, refer to the ScanSnap Wireless Setup Tool Help.
For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.
Are multiple routers used?
If multiple routers are used, establishing a connection to the ScanSnap Cloud server may fail.
Disable the router function on the wireless router and check whether the connection can be established.
Is the wireless access point set not to use the 2.4 GHz SSID?
If there are two types of SSID (2.4 GHz and 5 GHz), the 2.4 GHz SSID needs to be used.
Change the settings of the wireless access point so that the 2.4 GHz SSID is used.
Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?
The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.
On the touch panel of the ScanSnap, check the signal status with the icon that is displayed at the top of the home screen.
Icon |
Signal Status |
|---|---|
|
Signal strength: Strong |
|
Signal strength: Medium |
|
Signal strength: Weak |
|
No signal |
|
Searching for a wireless access point/No wireless access point specified |
Check the signal status by using ScanSnap Wireless Setup Tool.
For details, refer to the ScanSnap Wireless Setup Tool Help.
For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.
If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.
Move the ScanSnap closer to the wireless access point.
Move the ScanSnap and the wireless access point away from the following items:
- Obstacles that may block the signal (for example, walls and metal boards)
- Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices
Change the direction of the ScanSnap.
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Even if the signal status is fine, communication within the range of a certain frequency or in certain wireless channels may become unstable due to signal interference such as noise.
When you are in a region where 5 GHz Wi-Fi is available, do not select [Automatic] for the frequency in order to connect the ScanSnap. Select [2.4GHz] or [5GHz] depending on where you use the ScanSnap.
For details, refer to Changing the Frequency for Connecting the ScanSnap.
Change the value of the wireless channel on the wireless access point if necessary.
For details, refer to the manual of your wireless access point.
Also, communication in certain wireless channels may become unstable due to signal interference such as noise.
Change the value of the wireless channel on the wireless access point.
Is a DNS server set on the ScanSnap?
If a static IP address is set for the ScanSnap, set it to a DNS server on the ScanSnap.
For details, refer to Using a DNS Server for the Internet Connection.
Is a DNS server set on the wireless access point?
If a DNS server is not set on the wireless access point, connection to the ScanSnap Cloud server cannot be established.
The ScanSnap does not have a function for setting a DNS server. Therefore, if a DNS server is not set on the wireless access point, connection to the ScanSnap Cloud server cannot be established.
Set a DNS server on the wireless access point.
For details, refer to the manual of your wireless access point.
If you cannot set a DNS server on the wireless access point, use ScanSnap Wireless Setup Tool to set the IP address of a DNS server on the ScanSnap.
For details, refer to the ScanSnap Wireless Setup Tool Help.
For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.
Are you using a public wireless LAN service?
The function of saving an image created from a document scanned with the ScanSnap to a cloud service is not supported on public wireless LAN services under the assumption that the ScanSnap will be used in a Wi-Fi environment in an office or at home.
Connect the ScanSnap to a network other than a public wireless LAN.
Is the wireless access point turned on?
Turn on the wireless access point.
Also check that there are no errors or malfunctions on the wireless access point.
For details about wireless access point errors, refer to the manual of your wireless access point.
Did you change or add a wireless access point?
The ScanSnap may not be connected to the wireless access point correctly.
In the following procedure, reset the ScanSnap Wi-Fi settings, and configure the Wi-Fi settings again.
Use ScanSnap Wireless Setup Tool to reset the ScanSnap Wi-Fi settings, and then configure the Wi-Fi settings again.
For details about how to reset the Wi-Fi settings or how to configure the Wi-Fi settings, refer to the ScanSnap Wireless Setup Tool Help.
For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.
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Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.
If the main window is not already displayed, refer to To Display the Main Window.
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Select a profile that does not have an established link with a cloud service from the profile list.
Select a profile with an established link to a cloud service again, and check if the problem is solved.
Use ScanSnap Wireless Setup Tool to reset the ScanSnap Wi-Fi settings, and then configure the Wi-Fi settings again.
For details about how to reset the Wi-Fi settings or how to configure the Wi-Fi settings, refer to the ScanSnap Wireless Setup Tool Help.
For details about how to start ScanSnap Wireless Setup Tool, refer to Configuring the Wi-Fi Settings.
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Click the [Scan] button at the top of the main window of ScanSnap Home to display the scan window.
If the main window is not already displayed, click the [ScanSnap Home] icon
in the application list that appears when you click Launchpad in the Dock. -
Select a profile that does not have an established link with a cloud service from the profile list.
Select a profile with an established link to a cloud service again, and check if the problem is solved.