Paper Jam_38001

When a paper jam occurs, one of the following error codes is displayed on the LCD of the operator panel.

When a paper jam occurs, remove the document by referring to "Paper Jam".

For J1:5A, remove the documents in the imprinter.

For details, refer to the Operator's Guide of the imprinter.

If paper jams occur frequently, check the following points and take measures accordingly.

Check the following points

• Do the documents meet the paper requirements?
• Is the feed mode switch set to manual/single mode?
• Is there any foreign matter in the ADF?
• Are the brake roller and pick roller installed correctly?
• Are the brake roller and pick roller dirty?
• Are the brake roller and pick roller worn out?

If the problem persists, write down the error details displayed in the Error Recovery Guide window, and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

Do the documents meet the paper requirements?

Solution

Use documents that meet the paper requirements described in "Documents for Scanning".

Is the feed mode switch set to manual/single mode?

Solution

Release the feed mode switch from manual/single mode and scan documents.
When scanning documents in manual/single mode, load one sheet of document at a time.
When manual/single mode is selected, the multifeed detection setting is disabled.

Is there any foreign matter in the ADF?

Solution

Clean the ADF. Remove any foreign matter from the ADF.

Are the brake roller and pick roller installed correctly?

Solution

Install the brake roller and pick roller correctly.

Are the brake roller and pick roller dirty?

Solution

Clean the brake roller and pick roller.

Are the brake roller and pick roller worn out?

Solution

Check the sheet counter for the consumables by referring to "Checking the Sheet Counter".
If necessary, replace the brake roller and pick roller.