This website is designed to be used with ScanSnap Home 2.xx.
If you are using ScanSnap Home 3.0 or later, refer to here.
Troubles Related to Scanning
- A "The device is not responding." Message Is Displayed
- The [Scan] Button Does Not Become Available Even After a Profile Icon Is Selected on the Touch Panel of the ScanSnap
- A Scan Cannot Be Performed Because an Orange Exclamation Mark Appears on the [Scan] Button
- Documents Are Not Scanned
- A Message Is Displayed, Indicating That An Error Occurred While Processing the Images
- The Document Is Not Fed Smoothly/A Paper Jam Occurs
- Removing a Jammed Document
- The Scanning Speed Is Very Slow
- The Scan Starts Late/Scanning Stopped/the Transferring Speed of Scanned Images Is Slow
- Documents Become Dirty
- The Document Is Damaged
- Abnormal Noise Is Generated from the ScanSnap
- Did Not Receive a Notification (Mac OS)
- A "Error in optical system." Message Is Displayed
- A "The specified destination (Image saving folder) is invalid." Message Is Displayed
- ScanSnap Home Is Stuck in the [Scanning] Status